Hire Terms & Conditions

Payment and Security Deposit

Hire charges will be required in full before the bikes are made available for hire. Payments must be made using a debit or credit card. Wye-Bikes Ltd will copy and hold your credit or debit card details for the duration of the hire agreement and will destroy this information on return of the equipment in a satisfactory condition.

Wye-Bikes will also require photo identification in the form of a driving licence or passport which may be copied. In addition, a photograph of the lead hirer and hire equipment will be taken at delivery or collection of the E-Bikes. Upon acceptance of the hire agreement you agree to these security measures taking place.

Upon acceptance of the hire agreement, you further understand that you will be liable for any damage, theft or loss to bikes and any accessories you have hired from Wye-Bikes and that any repairs required or replacements will be made at the full recommended retail price. In the event of damage, theft or loss payment will be taken from the card supplied, and full receipts and invoices will be made available to support the charges.

The person signing the hire agreement is responsible for all the equipment supplied by Wye-Bikes and accepts financial liability for all members of a party using the equipment.

Late returns of equipment will be charged at the full daily hire rate. There will be no refunds for early return of bikes or accessories under any circumstances.

Cancellations will be subject to the following charges:

• 48 hours prior to the hire date – No charge 
• Day of hire will be charged at full hire rate of the booking within 48 hours notice.



Cancellations due to extraordinary circumstances will be considered for each individual booking. Where a booking is re-scheduled within the cancellation period no further refund will be offered if the new booking is subsequently cancelled. However, a credit note may be issued subject to circumstances and conditions. 

You and your party understand and agree that cycling is an activity that carries a certain degree of risk and accept that anyone using bikes and equipment supplied by Wye-Bikes Ltd do so at entirely at their own risk.

With regards to E-Bikes – as above, but in addition to the above the motor for the bike is contained in the housing around the bottom bracket. It is therefore liable to get damaged if the bike is ridden over drops, through rocky sections or up a large step up (including high kerbs). The cost to replace the motor is £700 and the hirer will be required to pay in full for any damage. 

Wye-Bikes will not be held responsible for any mechanical failure due to any customer adjustments made to the E-Bikes. Additionally, Wye-Bikes cannot be held responsible for accidents, injury or death relating to third parties or members of the hire party during the hire period.

Legally you will need to be 14 years old and accompanied by an adult aged over 21 to hire an E-Bike. The minimum age to hire an electric bike unaccompanied is 18 years old. 

We will supply, with each bike hired, a helmet, a lock and a puncture kit, Wye-Bikes Ltd cannot be held responsible for any accident, injury or death that occurs as a result of not wearing helmets.

Most of our E-Bikes have sensitive, hydraulic disc brakes and extreme care must be taken applying pressure, particularly to the front brake. Please always use both brakes together at the same time.

Each bike is supplied with a lock which must be used to secure the bike to an immovable object whenever it is left unattended. These periods should be kept to a minimum.

If a theft or loss occurs or any damage is done to the bikes it is your responsibility to inform a member of the Wye-Bikes team immediately and you further acknowledge that you are also liable for all costs incurred including reasonable loss of hire and these costs can be recovered from your credit or debit card.

When the bikes and any accessories are in your possession you are responsible for keeping these items safe and using them in a manner that is fit for purpose.

Personal Safety and behaviour

Riding the hire bikes under the influence of alcohol, drugs and/or solvents is not permitted and will result in the immediate cancellation of the hire agreement and the return of bikes and accessories with no refund or any other obligation or further liability to you.

Insurance

We advise that you do not ride without personal and third party liability insurance.

We strongly suggest you check your home insurance policy for personal injury cover and make arrangements if not already covered.

You must follow the rules for cyclists as laid out in The Highway Code and you must not use the bikes on excessively rough and rutted un-metalled roads.

Individual Health

Upon accepting this hire agreement you are confirming that all members of your party are in good health and no one has eyesight that is below the minimum standard required for a road driving test. You also confirm that all members of your party are free from any medical condition or disability that may adversely affect the usual control of the bike.

Wye-Bikes LTD RESERVES THE RIGHT TO NOT ACCEPT OR FULFIL A BOOKING AND ALL BOOKINGS ARE SUBJECT TO AVAILABILITY.

These Terms and Conditions are governed by English Law.